RETURN AND REFUND POLICY
Can my item be returned?
We’re sure you’re going to love your product, however, if you’re not completely satisfied, for additional peace of mind we offer you a 30-Day Money Back Guarantee in addition to your statutory rights. You may return your order within 30 days after the day you receive your product and receive a refund on the full product price (excluding postage and packing charges) providing that your item is in a re-sellable condition, with its original packaging including all instructions, contents, and any free/bonus items received with your order.
Please refer to our Terms & Conditions to know what items are excluded from our 30-Day Money Back Guarantee
If your item is damaged, faulty, or you wish to claim against your product warranty, please contact our Customer Service teambefore you return your item.
How do I return an item?
To speed up the return and refund procedure please follow the below guidance:
1. Packaging your item to return
When packaging your item to return, please complete and include the returns slip at the rear side of your original invoice received with your product.
If you no longer have your invoice handy, please insert a cover note with the following information:
- Order Number (This can be found on your confirmation email) *
- Name and address
- A brief explanation of the reason for your return
*Note: We will only be able to process your replacement or refund if your order number is included.
Cancellations and returns after a 30-Day Money Back Period has expired will not qualify for a full refund of their purchase price.
2. How would you like to return your parcel?
We offer all these simple and convenient services to return your item using a tracked service for your convenience:
Items under 15kg
- EVRi Home Collection Service (Printer required)
- EVRi local Parcelshop drop off (Printer required)
- Post Office (No printer required)
Items over 15kg
- Special courier service (Printer required)
For any of the services available to return your parcel, please send your packaged item to us at:
Best Direct (Intl) Ltd (DRME House)
Cremers road,
Sittingbourne,
Kent ME10 3US
Please go back to menu for further details and to select one of them at your convenience.
Items under 15KG
1. EVRi Home Collection Service (printer required)
We have partnered with EVRi to make returning an item quick, easy and convenient. Simply click the button beneath to print your own label, and arrange a collection on a day convenient for you from an address of your choice for just £6.99
Note: Someone must be present at the address for handover of the parcel
You will be responsible for meeting the costs of returning products to us unless the product is deemed to be faulty.
2. EVRi local Parcelshop drop off (printer required)
For your convenience, we have partnered with EVRi to make returning your item quick, easy and convenient for just £3.99. Simply click below and follow the instructions provided. You will need a printer for this service. You can then drop off your packaged item to your local EVRi ParcelShop.
Please make sure to include your return slip. If you no longer have this, please insert a cover note with the following information:
- Order Number (this can be found on your confirmation email)
- Name and address
- A brief explanation of the reason for your return
Send your packaged item to us at:
Best Direct (Intl) Ltd (DRME House)
Cremers road,
Sittingbourne,
Kent ME10 3US
You will be responsible for meeting the costs of returning products to us unless the product is deemed to be faulty.
You can search for the nearest EVRi Store in this link:
https://www.evri.com/find-a-parcelshop#/
3. Post Office (No printer required)
If you do not have access to a printer, and prefer to return your item via the Post Office, follow the packaging instructions provided and return to your local Post Office.
Your nearest Post Office can be found HERE.
http://www.postoffice.co.uk/branch-finder
It is recommended that you use a tracked service and keep your tracking reference secure.
Be sure to include your invoice. If you no longer have this, please insert a cover note with the following information:
- Order Number (this can be found on your confirmation email)
- Name and address
- A brief explanation of the reason for your return
Send your packaged item to us at:
Best Direct (Intl) Ltd (DRME House)
Cremers road,
Sittingbourne,
Kent ME10 3US
You will be responsible for meeting the costs of returning products to us unless the product is deemed to be faulty.
Items over 15KG
If your item is over 15 KG please click below for special courier service for big volume and heavy items. This service has a fee of £11.99
NOTE: You will be responsible for meeting the costs of returning products to us unless the product is deemed to be faulty after inspection.
What if my item arrives damaged or faulty?
We do everything we can to ensure your item arrives in perfect condition, however in the unlikely event that your item arrives damaged or faulty, please contact our Customer Service team before you return your item.
Where is the nearest EVRi ParcelShop to me?
You can search for the nearest EVRi Store in this link:
https://www.evri.com/find-a-parcelshop#/
Note: Access to a printer will be required for your label.
Where can I find my order number?
If you no-longer have your invoice which accompanied your order, you can find your order number on your confirmation email.
To ensure we process your return promptly, please ensure you include the following details with your return:
- Order Number (this can be found on your confirmation email)
- Name and address
- A brief explanation of the reason for your return
If you are unable to locate your order number, please contact our Customer Service team before you return your item.