Terms & Conditions


1.1 The contractual relationship between us, Best Direct (International) Limited, and you, the Customer, shall be subject to these terms and conditions. 1.2 Any amendment to these terms and conditions or additional documentation relating to the contract shall only apply if approved in writing by us. 1.3 We may vary these terms and conditions from time to time at our discretion. 1.4 For purposes of these terms and conditions ‘United Kingdom’ shall include the Channel Islands and the Isle of Man.


2.1 The goods offered by us (“the Goods”) may be ordered by you, by the Internet, by telephone, or in writing. 2.2 A contract will be formed on acceptance by us of your order. 2.3 Acceptance of your order will only take place on notification by us. Submission of an order by you represents an offer to purchase and we may for any reason decline to accept the order including non- availability of the Goods. 2.4 If you choose to provide us with your email address you will receive confirmation of your order by email . Otherwise orders placed using our website will be confirmed on screen, orders placed by telephone will be confirmed verbally at the time of order and written orders will be accepted by delivery of the Goods.


3.1 You may cancel an order at any time within 14 days from the date on which you received the Goods. Prior to shipment of the Goods cancellation can be effected by telephoning Customer Services. Cancellation of the order after receipt of the Goods shall be in writing and following the directions indicated on the Returns Form. 3.2 If you received the Goods prior to cancellation you will return the Goods to us without delay after cancellation in good condition and in the original packing. 3.3 Following notification of cancellation any sum relating to the cancelled order shall be credited to you within 30 days of cancellation provided that the Goods are returned by you to us in the condition in which they were delivered . 3.4 You will pay for the cost of return of the Goods. 3.5 The right of cancellation shall not apply to personalised goods or to goods made to your specification.

Please refer to our Return and refund Policy for further information

Cancellations or returns received after our 30 Day Money-back guarantee will not be processed unless the item is faulty. Your statutory rights are not affected.

This cancellation and returns policy does not apply in the case of:

  • - Perishable goods, such as food, drink, etc.
  • - Unsealed goods unsuitable for return due to health protection or hygiene reasons. (This includes underwear, personal beauty products and creams)
  • - Items that are damaged or lost after being in your care in which case your right to a money back guarantee is waived


4.1 If the Goods are defective within a period of 6 months from delivery we shall at our option repair or resupply the Goods free from defect. 4.2 You will notify us of any defect as soon as possible after delivery. 4.3 You will return the defective goods to us and the cost of return of the Goods will be reaccredited to you by us at the time of repair or resupply. 4.4 No third party warranty including but not limited to a warranty given by a manufacturer of the Goods shall be binding on us. Any rights arising out of such warranty shall be applied directly to such third party.


5.1 The price of the Goods shall be the price at the date of acceptance by us of your order. 5.2 Delivery charges shall be notified to you and shall be added to the price of the Goods. 5.3 Payment shall be made by you by credit card or debit card. 5.4 Delivery shall only be made by us against cleared funds. 5.5 Prices are inclusive of VAT at the applicable rate.


6.1 We shall use our reasonable best endeavors to deliver the Goods to you within 14 days of acceptance of your order at the address given to us by you. 6.2 Ownership of the Goods shall pass to you on receipt of payment in full for the Goods and we shall not be liable for any loss or damage to the Goods following payment.


7.1 Our liability to you for the Goods shall be limited to the purchase price of the Goods. 7.2 We shall not be liable for any loss of use, loss of revenue or loss of profit by you. 7.3 We accept liability for death or personal injury caused by our negligence or for such other reason which cannot be excluded under English law.


We shall have no liability to you for any failure to deliver or for any delay in doing so or for any damage or defect to the Goods which is caused by any act or circumstance beyond our reasonable control including without limitation strikes and other industrial disputes breakdown of systems or network access, flood, fire, explosion or accident.


We may unless otherwise notified by you use your personal data to advise you of other offers by us and subject to your prior consent, either verbally in case of telephone orders or otherwise in writing, may disclose your personal data to third parties for marketing purposes.


Our rights and obligations and yours shall not be assigned without our prior consent in writing.


A person who is not a party to the contract between ourselves and you shall have no right under the Contracts ( Rights of Third Parties) Act 1999 to enforce any term of the contract.


If any of these terms and conditions shall or any part thereof are unenforceable the enforceability of all other terms and conditions shall not be affected.

13.) WAIVER.

No failure by us to exercise any right or remedy under these terms and conditions shall operate as a waiver of that right or remedy and no waiver by us of any breach of these terms and conditions shall operate as a waiver of any subsequent breach.  


All notices to us shall be in writing and sent to: email address : Customer Services


These terms and conditions shall be governed by and construed according to English law and the English courts shall have exclusive jurisdiction regarding any claim or matter arising under the terms and conditions.


Offers end on the designated date and will not be honoured there after. You can not claim offers in conjunction with any other voucher code offers you are claiming for unless stated. During a specified Web Sale, the corresponding voucher code can ONLY be used for purchases online and not via the telephone order line.


I accept and agree to be bound by the terms and conditions and consent to the Promoter using my email address and other contact details to contact me about the outcome of this promotion and about the Promoter’s other offers, goods, services and promotions.


Your call to our services numbers ( 0871) will cost you 13 pence per minute according to the new Ofcom regulations. Unfortunately we cannot advise our customers of the access call cost as this is set by the clients/ callers own telecom company so please check with your telecom provider if you desire cost details.